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INFORMATION QUESTIONS

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    INFORMATION ABOUT US

    FREQUENTLY ASKED QUESTIONS

    What is the returns policy?

    Due to current restrictions, we have extended our return policy from 14 days to 28 days from your delivery date.

    Items must be returned in the original packaging, with the tags still attached. We’re unable to accept returns for any pierced jewellery, cosmetics or perfume where the cellophane packaging has been removed, or any underwear or swimwear where the hygiene seal has been removed. All of our face coverings are non-returnable.

    Where is my order?

    When your order’s ready to leave our warehouse we’ll email to let you know. Then you can Track your order for regular updates.

    Only just ordered? You can check your order status and contact details in My Account.

    Don’t forget that our couriers work ‘til 9 pm (10 pm for Evening Delivery) so your order could arrive in the evening. If you’re not in when the courier tries to deliver don’t panic! They’ll leave a calling card with further instructions.

    Can I cancel or amend my order?

    Once your order has been placed, amendments and cancellations cannot be guaranteed.

    If you request cancellation via live chat within 15 minutes of placing your order, we will attempt to cancel the order before it is dispatched. After 15 minutes we cannot cancel your order, but you can return unworn items for free within 28 days of delivery using the returns portal.

    If you have entered the incorrect delivery address at checkout, you may not need to cancel your order. Get in touch via live chat with the correct address ASAP and we will do our best to help.

    When will I get my refund?

    We will issue your refund for returned items ASAP. We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account.